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Öğe Are Millennials a different breed? Turkish hospitality sector frontline employees' intention to stay(Edward Elgar Publishing Ltd, 2012) Inelmen, Kivanc; Zeytinoglu, Isik U.; Uygur, Duygu[Abstract Not Available]Öğe Creative tourism and emotional labor: an investigatory model of possible interactions(Emerald Group Publishing Ltd, 2010) Salman, Duygu; Uygur, DuyguPurpose - The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences. Design/methodology/approach - Based on current definitions of creative tourism, on the literature of culture, culture's relation to emotions and emotional labor, the researchers develop a conceptual spatial model for the city. The model aims to understand how creative tourists can influence the hospitality industry as they move between creative and standardized spaces. Findings - The spatial model conceptualizes the city as having two divergent spaces for creative tourists. The model suggests that differently constructed characteristics of these spaces interrupt the continuity of the creative tourism experience. Therefore, the possibility of a transitive relationship between these spaces may benefit both creative tourists, by providing unity to their experiences, and service employees, by reducing the amount of organizational control on their emotional displays during service encounters. Research limitations/implications - The paper offers a preliminary model. Therefore, empirical research is obligatory to understand whether this proposed spatial model and the related consequences have equivalence in real life situations. Practical implications - The model can bring about various practical implications for human resources processes of hotels ranging from selection to training. Originality/value - The study offers a model proposing a continuity of creative tourist experiences in different spaces. It also constitutes an effort to question the requirement of emotional labor from hospitality employees.Öğe Empowering women through social entrepreneurship with innovative business models: cases from Turkey(Edward Elgar Publishing Ltd, 2016) Uygur, Duygu; Kahraman, Elif Bezal; Gunay, Gonca[Abstract Not Available]Öğe Job satisfaction, flexible employment and job security among Turkish service sector workers(Sage Publications Ltd, 2013) Zeytinoglu, Isik U.; Yilmaz, Gozde; Keser, Askin; Inelmen, Kivanc; Uygur, Duygu; Ozsoy, ArzuThis article examines the association between job satisfaction, flexible employment and job security among Turkish service sector workers. Data come from a survey of workers in banking and related sectors' call centres, frontline five-star hotel staff and airline cabin crews (N = 407). Results show that flexible employment involving fixed-term contract, paid and unpaid overtime, on-call work and mismatched contract and hours are not associated with job satisfaction. Perceived job security is positively associated with job satisfaction. The study provides evidence that the perception of job security rather than flexible employment is an important contributor to job satisfaction for Turkish workers in the sample.Öğe Organizational justice and work engagement relationship: mediating effect of employee voice and moderating effect of psychological capital(İstanbul Bilgi Üniversitesi, 2020) Uygur, Duygu; Günay, GoncaABSTRACT: The study is a product of an interest in examining the relationship between organizational justice and work engagement. In doing that, not just examining the relationship but also exploring the likely mechanisms that may account for this relationship was the main aim. Employee voice was proposed as a mediating mechanism drawing on the theory on social exchange and the job demandsresources model. The results showed that all four dimensions of perceived organizational justice, namely distributive justice, procedural justice, interpersonal justice and informational justice, are related to work engagement through supportive, constructive and destructive dimensions of employee voice. Defensive voice dimension did not mediate organizational justice and work engagement relationship. Psychological capital (dealt with as a higher order construct consisting of efficacy, resilience, hope and optimism) was hypothesized to moderate the relationship between employee voice and work engagement but results did not support an interaction effect. These results highlight how employee voice behavior as a response is effective in perpetuating the impact of perceived organizational justice on work engagement.Öğe Security in a sea of insecurity: job security and intention to stay among service sector employees in Turkey(Routledge Journals, Taylor & Francis Ltd, 2012) Zeytinoglu, Isik U.; Keser, Askin; Yilmaz, Gozde; Inelmen, Kivanc; Ozsoy, Arzu; Uygur, DuyguThis article examines the association between job security and intention to stay for those who are employed in Turkey. There is a high level of unemployment in the country and many workers there are concerned about their job security. Job security refers to the objective dimensions of continuous contract, working full-time hours and paid and unpaid overtime. Job security also refers to the subjective dimension of perceived job security. We surveyed 407 employees in banking and related sectors' call centres, five-star hotel front-line staff and airline cabin crews. Results show that objective dimensions of job security are not associated with intention to stay. However, perceived job security is significantly and positively associated with intention to stay. We recommend that human resource managers focus on the perceived job security aspect of employment to keep valuable employees with the company.
