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    Job satisfaction, flexible employment and job security among Turkish service sector workers
    (Sage Publications Ltd, 2013) Zeytinoglu, Isik U.; Yilmaz, Gozde; Keser, Askin; Inelmen, Kivanc; Uygur, Duygu; Ozsoy, Arzu
    This article examines the association between job satisfaction, flexible employment and job security among Turkish service sector workers. Data come from a survey of workers in banking and related sectors' call centres, frontline five-star hotel staff and airline cabin crews (N = 407). Results show that flexible employment involving fixed-term contract, paid and unpaid overtime, on-call work and mismatched contract and hours are not associated with job satisfaction. Perceived job security is positively associated with job satisfaction. The study provides evidence that the perception of job security rather than flexible employment is an important contributor to job satisfaction for Turkish workers in the sample.
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    Security in a sea of insecurity: job security and intention to stay among service sector employees in Turkey
    (Routledge Journals, Taylor & Francis Ltd, 2012) Zeytinoglu, Isik U.; Keser, Askin; Yilmaz, Gozde; Inelmen, Kivanc; Ozsoy, Arzu; Uygur, Duygu
    This article examines the association between job security and intention to stay for those who are employed in Turkey. There is a high level of unemployment in the country and many workers there are concerned about their job security. Job security refers to the objective dimensions of continuous contract, working full-time hours and paid and unpaid overtime. Job security also refers to the subjective dimension of perceived job security. We surveyed 407 employees in banking and related sectors' call centres, five-star hotel front-line staff and airline cabin crews. Results show that objective dimensions of job security are not associated with intention to stay. However, perceived job security is significantly and positively associated with intention to stay. We recommend that human resource managers focus on the perceived job security aspect of employment to keep valuable employees with the company.