Does Incivility Cost? Examining the Effects of Incivility in Service Settings

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2016

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Springer Int Publishing Ag

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info:eu-repo/semantics/closedAccess

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10.1007/978-3-319-29877-1_170

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[Abstract Not Available]

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18th Academy-of-Marketing-Science (AMS) World Marketing Congress -- JUL 14-18, 2015 -- Acad Marketing Sci, Bari, ITALY

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Rediscovering The Essentiality of Marketing

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https://doi.org/10.1007/978-3-319-29877-1_170
 https://hdl.handle.net/11411/6984

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info:eu-repo/semantics/closedAccess