Development of healthcare employee satisfaction scale: Reliability and validity study

Abstract

Aim: This study aimed to develop a scale that would help assess the levels of employee satisfaction among healthcare professionals. Material and Methods: In this methodological study, the routine steps of scale development were followed, including the formulation of items, receiving specialist opinion, application, validation and reliability. In the data analysis, exploratory factor analysis and confirmatory factor analysis for the Employee Satisfaction Scale were performed. Cronbach's alpha coefficients were calculated for each dimension and overall reliability. Results: The data were found to have excellent fitting in exploratory factor analysis with a probability value of p<0.05 and a Kaiser-Mayer'Olkin (KMO) value of 0.866 by Bartlet's test. The overall concept explanatory factor was 70.99%, which was sufficient to assess employee satisfaction. In the confirmatory factor analysis, all covariance values across the sub-dimensions were significant (p 0.05). Factor loadings of items were between 0.57 and 0.96. Cronbach's alpha coefficient for the overall ESS was 0.869. The composite reliability coefficients were 0.70, which meant sufficiency for composite reliability. In addition, the variance for each dimension showed the desired level with a mean of variance (MVE) >0.50. Discussion: In this study, a comprehensive and practical scale with a high reliability-validity level was added to the literature in order to quantify employee satisfaction which is one of the most important components of the healthcare system.