Creative tourism and emotional labor: an investigatory model of possible interactions

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dc.contributor.authorSalman, Duygu
dc.contributor.authorUygur, Duygu
dc.date.accessioned2024-07-18T20:47:13Z
dc.date.available2024-07-18T20:47:13Z
dc.date.issued2010
dc.departmentİstanbul Bilgi Üniversitesien_US
dc.description.abstractPurpose - The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences. Design/methodology/approach - Based on current definitions of creative tourism, on the literature of culture, culture's relation to emotions and emotional labor, the researchers develop a conceptual spatial model for the city. The model aims to understand how creative tourists can influence the hospitality industry as they move between creative and standardized spaces. Findings - The spatial model conceptualizes the city as having two divergent spaces for creative tourists. The model suggests that differently constructed characteristics of these spaces interrupt the continuity of the creative tourism experience. Therefore, the possibility of a transitive relationship between these spaces may benefit both creative tourists, by providing unity to their experiences, and service employees, by reducing the amount of organizational control on their emotional displays during service encounters. Research limitations/implications - The paper offers a preliminary model. Therefore, empirical research is obligatory to understand whether this proposed spatial model and the related consequences have equivalence in real life situations. Practical implications - The model can bring about various practical implications for human resources processes of hotels ranging from selection to training. Originality/value - The study offers a model proposing a continuity of creative tourist experiences in different spaces. It also constitutes an effort to question the requirement of emotional labor from hospitality employees.en_US
dc.identifier.doi10.1108/17506181011067583
dc.identifier.endpage197en_US
dc.identifier.issn1750-6182
dc.identifier.issn1750-6190
dc.identifier.issue3en_US
dc.identifier.scopus2-s2.0-84986104463en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage186en_US
dc.identifier.urihttps://doi.org/10.1108/17506181011067583
dc.identifier.urihttps://hdl.handle.net/11411/7731
dc.identifier.volume4en_US
dc.identifier.wosWOS:000213914000003en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Ltden_US
dc.relation.ispartofInternational Journal of Culture Tourism and Hospitality Researchen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectTourismen_US
dc.subjectCultureen_US
dc.subjectHospitality Servicesen_US
dc.subjectCitiesen_US
dc.subjectHotelsen_US
dc.subjectService Deliveryen_US
dc.titleCreative tourism and emotional labor: an investigatory model of possible interactions
dc.typeArticle

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