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    Investigating the moderating role of resilience on the relationship between perceived HR digitalization and positive employee outcomes
    (İstanbul Bilgi Üniversitesi, 2021) Baykara, Reyhan; Kantur, Deniz
    ABSTRACT: During the Covid-19 pandemic, which broke out in 2019, digitalization accelerated at an unprecedented rate. Due to government measures, companies needed to digitalize very fast and on a massive scale. As a result, working from home practices and flexible working schedules have become the “new way of working” quickly. This transformation had an impact on the well-being, motivation, work effort, commitment of employees. In this context, HR’s digitalization was crucial for business continuity and employee well-being, and other related organizational outcomes. As a result, resilience became an increasingly important topic of discussion. This study aims to understand the moderating role of employee resilience on the relationship between perceived HR digitalization and positive employee outcomes such as work effort and affective commitment. For the purposes of this research, a combination of qualitative interviews conducted with 6 employees and survey data collected from 248 participants were analyzed. The results showed a positive relationship between perceived HR digitalization and positive employee outcomes such as affective commitment. This relationship was moderated by resilience. Satisfaction with HR digitalization predicted affective commitment in employees who had low resilience. A positive correlation was found between perceived digitalization and resilience. No strong relationship was found between perceived digitalization and work effort. Perceived digitalization of HR tools and platforms that enabled internal communication and training opportunities positively impacted positive employee outcomes such as commitment and motivation. Employees with experience working digitally and with a higher perceived digitalization reported the most favorable working from home (WFH) experience. Both analysis showed that these employees had a more positive view of HR digitalization.