Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

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dc.contributor.authorAltıniğne, Neşenur
dc.contributor.authorYeniaras, Volkan
dc.date.accessioned2024-07-18T20:07:07Z
dc.date.available2024-07-18T20:07:07Z
dc.date.issued2023
dc.departmentİstanbul Billgi Üniversitesien_US
dc.description.abstractFirms become increasingly dependent on information and communication technologies. While the extant literature focuses on the benefits of implementing and using such technologies, technology infusion in a high-touch service environment may become a double-edged sword. Drawing on job demands-resources and regulatory focus theories, this study proposes a theoretical framework and a set of propositions, which may help mitigate the adverse effects of techno-insecurity on emotional exhaustion, customer service performance, and productive work behavior. These propositions seek to promote research that gives a more comprehensive background of the technological problems that enterprises may experience when trying to increase customer service performance.en_US
dc.identifier.doi10.54733/smar.1314699
dc.identifier.endpage433en_US
dc.identifier.issn2718-1081
dc.identifier.issue3en_US
dc.identifier.startpage410en_US
dc.identifier.trdizinid1198044en_US
dc.identifier.urihttps://doi.org/10.54733/smar.1314699
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1198044
dc.identifier.urihttps://hdl.handle.net/11411/5775
dc.identifier.volume4en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.relation.ispartofSosyal Mucit Academic Reviewen_US
dc.relation.publicationcategoryDiğeren_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.titleTechno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Frameworken_US
dc.typeOtheren_US

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