Is the future omni-channel?
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Date
2014
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Publisher
Service Design Network
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info:eu-repo/semantics/closedAccess
Abstract
First, there were the bricks and mortar, then came online and, for a number of years, we've been surrounded by mobile service offerings. Currently, most successful businesses serve their customers across all of these channels.
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Touchpoint
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N/A
Volume
6
Issue
1
