Power of person-job fit: Emotional labour for salespeople and its relation to job satisfaction
Küçük Resim Yok
Tarih
2017
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Inderscience Publishers
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
This study focused on the effect of person-job fit on the relationship between emotional labour and job satisfaction among salespeople in Turkey. Using survey data obtained from 204 salespeople working in different sectors, we analysed job satisfaction, person-job fit and three components of emotional labour, which are deep acting, surface acting and naturally felt emotions. We found that job satisfaction has a significant relationship positively with naturally felt emotions and negatively with surface acting. Although no significant moderation effect has been found for person-job fit, we found that person-job fit significantly mediates the relationship between job satisfaction and naturally felt emotions as well as the one between job satisfaction and surface acting. © Copyright 2017 Inderscience Enterprises Ltd.
Açıklama
Anahtar Kelimeler
Emotional Labour, Job Satisfaction, Person-Job Fit, Salesperson, Turkey
Kaynak
International Journal of Work Organisation and Emotion
WoS Q Değeri
Scopus Q Değeri
Q4
Cilt
8
Sayı
1
