Design of job assignment and routing policies in service logistics

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dc.WoS.categoriesEngineering, Multidisciplinaryen_US
dc.authorid0000-0003-0686-1672en_US
dc.contributor.authorDüzgit, Zehra
dc.contributor.authorToy, Ayhan Özgür
dc.contributor.authorÇoban, Simge
dc.contributor.authorAlibaşoğlu, Zeynep
dc.contributor.authorÖzkeskin Tok, Özlem
dc.contributor.authorKarakaya, Mert
dc.contributor.authorBayrak, Yücel
dc.date.accessioned2021-02-19T06:24:55Z
dc.date.available2021-02-19T06:24:55Z
dc.date.issued2019
dc.description.abstractIn this study, we consider to improve efficiency of an after-sales technical service in home appliances industry. The efficiency measure is the total time spent in a day to serve customer requests. Hence, the objective is to minimize total working hours spent in a day in the aftersales services. We first analyze the system to identify causes of delays in job completion. Upon findings of our analysis we choose to focus on job assignment and job sequencing to improve efficiency. We propose a mixed integer programming model for the assignment of technicians to jobs and sequencing of jobs for each technician to minimize total time spent in a day. Through this model we solve the problem with expected job durations. We present a numerical study to illustrate the proposed solution procedure.en_US
dc.fullTextLevelFull Texten_US
dc.identifier.doi10.5505/pajes.2019.84658en_US
dc.identifier.issn2147-5881
dc.identifier.issn1300-7009
dc.identifier.trdizinid348047en_US
dc.identifier.urihttps://hdl.handle.net/11411/3262
dc.identifier.urihttps://doi.org/10.5505/pajes.2019.84658
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/348047en_US
dc.identifier.wosWOS:000504909200008en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakTR-Dizinen_US
dc.issue9en_US
dc.language.isoenen_US
dc.nationalInternationalen_US
dc.numberofauthors7en_US
dc.pages1071-1079en_US
dc.relation.ispartofPAMUKKALE UNIVERSITY JOURNAL OF ENGINEERING SCIENCES-PAMUKKALE UNIVERSITESI MUHENDISLIK BILIMLERI DERGISIen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectJob assignmenten_US
dc.subjectJob routing/sequencingen_US
dc.subjectMathematical modellingen_US
dc.subjectMixed integer programmingen_US
dc.titleDesign of job assignment and routing policies in service logisticsen_US
dc.typeArticleen_US
dc.volume25en_US

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