Does Incivility Cost? Examining the Effects of Incivility in Service Settings

Okan, MehmetBas, A. Banu ElmadagSezgin, Selime2024-07-182024-07-182016978-3-319-29877-1978-3-319-29876-42363-6173https://doi.org/10.1007/978-3-319-29877-1_170https://hdl.handle.net/11411/698418th Academy-of-Marketing-Science (AMS) World Marketing Congress -- JUL 14-18, 2015 -- Acad Marketing Sci, Bari, ITALY[Abstract Not Available]eninfo:eu-repo/semantics/closedAccessDoes Incivility Cost? Examining the Effects of Incivility in Service SettingsConference Object2-s2.0-8512516683610.1007/978-3-319-29877-1_170878N/A877N/AWOS:000392200400170