Demir, E.2024-07-182024-07-1820141868-6052https://hdl.handle.net/11411/6754First, there were the bricks and mortar, then came online and, for a number of years, we've been surrounded by mobile service offerings. Currently, most successful businesses serve their customers across all of these channels.eninfo:eu-repo/semantics/closedAccessArticle2-s2.0-84901315514631N/A606