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    Transformational leadership style and the emotionally intelligent leader's contributions to organizational performance amidst a global health crisis: An interpretative phenomenological analysis from the leader's perspective
    (İstanbul Bilgi Üniversitesi, 2021) Sonsino, Selim; Czukor, Gergely
    ABSTRACT: This research aims to develop an understanding from the leader's perspective of the effects of the transformational leadership style and the emotionally intelligent leader's contributions to organizational performance during a global health crisis, and determine the correlations between the two constructs and their combined effects on crisis-management processes. Crises endanger the stability of an entity and they are predominated by confusion, volatility, and turbulence. Hence, during a crisis, it is inevitable that the follower will expect his or her leader for a sharp and clear direction and it is up to the leader to steer and support the follower through this tough environment. In a context that evolves dramatically because of the global health crisis (i.e., the COVID-19 pandemic), organizations recognize the fact that they have to change and adapt swiftly to address the new requirements, which develop gradually. Only by embracing and applying a leadership approach that meets adequately the requirements of this turbulent environment, can organizations maintain their competitiveness and ensure future success and sustainability. This qualitative study aims to examine the roles, which the leader's distinct attitudes collectively play in guiding the followers as well as the organization through times of unprecedented social and economic turbulence. Specifically, it explores how the pressure, anxiety, and ambiguity attributes of a crisis influence the cognitive, adaptive, and psychological facets of deciding and suggests an understanding that emphasizes the influencing effects of transformational leadership style and the leader’s emotional intelligence in the leader-follower relationship. The researcher, in this study, uses an interpretative phenomenological analysis methodology of the data derived from the leaders’ individualized descriptive narratives of their perspectives, feelings, and actions. The researcher, for this study, has interviewed eight (8) participants, all having substantial leadership experiences. Accordingly, this study aims to offer a comprehensive evaluation of research embedded in transformational leadership, emotional intelligence, crisis management, and the relevant fields and probes the potential ramifications for the leader, follower, and organizational performance through extracting and indicating the relevant subordinate themes and superordinate themes, which the researcher has constructed from the participants’ narratives. The researcher expects the findings of this study to show that there is a strong correlation between the transformational leadership style and (trait) emotional intelligence. Besides, the researcher anticipates also the findings to suggest that the leader, who is well equipped with both of these constructs, is capable of gaining the trust of his or her follower and, hence, succeeds in controlling and driving the psychological and the physical (workplace) environment. This fact eventually leads the organization through a path to efficiency during the crisis. Reckoning with the relevant literature and explanatory phenomenological analysis methods, the researcher examines and discusses the results of this study in the following chapters.